CUE touchscreen unit not functioning correctly? You're not alone. At ISS, we have developed a replacement CUE touchscreen that exceeds the factory unit (and is less expensive too).

Want a fast replacement? Click here for our CUE Replacements >

Provide your VIN to confirm the matching screen

How It Works

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a touchscreen that meets or exceeds OEM standards, and we stand behind our product with a warranty.

Cadillac Cue Radio Repair Process:

Complete your online sales order
*Ship us your CUE Unit (with printed sales order). *Remove the Mounting Bracket!
48-hr turnaround after receiving, free shipping back to you the next day or sooner
Simply install your newly repaired CUE Unit

Bracket Removal (Tools Needed)

There are two types of brackets possible. Both bolt onto the back of the CUE.

9/32 bolt or
T20 hex head

Details

Because of our status as one of the largest automotive electronics companies in North America, we've been able to develop a touchscreen that meets or exceeds OEM standards, and we stand behind our product with a warranty.

The ISS CUE Touchscreen repair and replacement will get rid of the cloudy, ugly touchscreen on your current unit. Many factory CUE Touchscreen Radios have issues with yellow, cloudy, cracked, or even non-functional touchscreens. We have developed a replacement touchscreen that does not have the issues that the original CUE radios have, and as long as you send us your old CUE radio, we'll guarantee our replacement for life.

Also, each CUE touchscreen is matched using your VIN for an exact match.

Best of all, our replacement CUE radio costs far less than a replacement from your local Cadillac dealership.

Why Buy A Replacement CUE Radio from ISS?

Top-quality parts that meet/exceed Cadillac’s specifications.
Each replacement is pre-programmed using your VIN; When you order you receive exactly the right configuration with all the features you expect.
We ship replacements fast! Many orders are processed and shipped on the same day.
Free return shipping for your old CUE, and once you send your old unit in you get a warranty!

About CUE Touchscreen Radios

Available for most 2013 - 2017 Cadillac models, the CUE Touchscreen Radio Infotainment/Nav system was available on the ATS, SRX, XTS, CTS, ELR, and Escalade.

While the CUE radio received positive reviews from new car reviewers, it has been a sore spot for Cadillac owners. Many Cadillac vehicle owners report yellow or cloudy touchscreens on their CUE, the cause of which is delamination of the touchscreen itself. There have also been reports of non-functional units that seem to "brick" somewhat randomly.

At ISS, we have developed a CUE touchscreen that addresses all the common issues with factory CUE radios.

To activate your warranty, you simply need to ship us your old CUE radio after you install the unit we send you (we provide you with a free shipping label to make the process as easy as possible).

Shop for a Cadillac CUE screen replacement from ISS Automotive today!

This unit covers:

ATS (2013 - 2017)

CTS (2014 - 2017)

ELR (2014 - 2016)

Escalade (2015 - 2017)

SRX (2013 - 2016)

XTS (2013 - 2017)

Part Numbers

This fits

ATS (2013 - 2017)
CTS (2014 - 2017)
ELR (2014 - 2016)
Escalade (2015 - 2017)
SRX (2013 - 2016)
XTS (2013 - 2017)

Interchange Part Number:

23410083, 23348951, 23348950, 23348949, 23412268, 23412265, 23412267, 23412269, 23348952, 23410084, 23388826, 23412266

Manufacturer Part Number:

23388826

Fitment Type:

Direct Replacement

FAQ

2013 Cadillac ATS CUE Radio Screen Replacement

Broken screens on the Cadillac CUE Radio can be very frustrating. Sadly it's actually very common for these large screens to delaminate or malfunction. That is why ISS Automotive has developed a screen that is better than the OEM. We also have the capability to fully remanufacture the CUE to near-new conditions. After 30 years of working with GM, we understand what is needed to support dealerships, service centers, and our customers.

ISS Automotive stands behind its products and services with a warranty. Our dedicated team, with 30 years of experience, offers the very best CUE Screen screen repair. We have developed a replacement CUE touchscreen that exceeds the factory unit (and is less expensive too).

We also offer a complete CUE replacement which might be less expensive and easier than shipping your broken unit back and forth to us.

Click here to see our Cadillac CUE Replacement

Can you replace the Cadillac cue radio?

Yes, the Cadillac cue radio can be replaced if it is no longer functioning properly. However, it is important to note that replacing the entire unit will require you to purchase a new unit from an authorized Cadillac dealer. Additionally, depending on your vehicle model and year, you may need to purchase additional wiring harnesses or accessories specifically designed for your car.

The good news is ISS Automotive has developed a Cadillac CUE replacement that is more reliable than the factory unit (and less expensive too). Our CUE replacement will fix black screens or non-responsive units.

How do you replace a Cadillac CUE touch screen?

Replacing the touch screen on a Cadillac CUE system is a complex job that should only be attempted by experienced mechanics. The first step in replacing the touch screen would be to disconnect the battery and remove the main panel components of your dashboard. You will then need to locate and unplug all the electrical connections connected to both sides of the touch screen.

After that, you can begin to remove the touch screen from its frame. Make sure to carefully pry off the clips and screws until it is loose enough for removal. Once the old touch screen has been removed, install a new one in the same way that the old one was taken out. Make sure to reattach all the necessary electrical connections and cable harnesses, then secure the new touch screen back into place.

Finally, reinstall all of your dashboard components, reconnect your battery, and test to ensure proper functionality. If everything works as expected, you have successfully replaced your Cadillac CUE touch screen. If not, consult a qualified mechanic for further assistance.

Where can I find Cadillac CUE Screen Repairs?

You can find Cadillac CUE Screen Repairs at your local dealership. If you are unable to go to the dealership, there are a variety of companies that offer repair services for this type of system.

Contact ISS Automotive at 1-800-755-5980 and we can discuss Cue screen fix installation, programming, and more.

How long does it take to replace the Cadillac CUE screen?

It typically takes around 1 to 2 hours to replace the CUE screen in a Cadillac. This includes removing the old touch-screen and installing the new screen. Re-programming of all associated components is also required, so it may take longer than just replacing the actual screen itself.

Questions for the 2013 Cadillac ATS radio screen replacement

What is CUE technology in a Cadillac?

CUE stands for Cadillac User Experience, and it is Cadillac’s integrated touchscreen infotainment system. It utilizes a range of technologies to provide users with an intuitive and user-friendly experience while utilizing their vehicles.

What are the common issues of a Cadillac Cue infotainment system?

Unresponsive touch screens
Cracked glass
The touch screen display flickering or goes blank
No power to the system Bluetooth pairing and connection issues GPS navigation errors.
Black screen

How can I update my Cadillac CUE infotainment system?

Cadillac has a dedicated website where you can download the latest software updates for your vehicle’s CUE infotainment system.

How do you remove the radio from other Cadillac models?

To remove the radio from other Cadillac models, you’ll need to locate the release tab on the side of the radio. Push this in and pull forward to disengage the clips holding it in place. Disconnect any wiring harnesses or antenna cables that may be connected to your radio before lifting it out of its mounting location. Once removed, you can begin the process of installing your new radio.

Do I need special tools to replace the radio screen in my 2013 Cadillac ATS?

No, you do not need any special tools to replace the radio screen in your 2013 Cadillac ATS.

We do highly recommend a trim pry tool

However, it is recommended that you have a set of basic hand tools on hand, such as pliers, screwdrivers, wrenches, and sockets. You will also want to make sure you have access to a safe working space with plenty of space to work. Once you have all of these items, you can begin the process of replacing the radio screen.

What type of safety precautions should I take when replacing my 2013 Cadillac ATS radio screen?

When replacing the radio screen in your 2013 Cadillac ATS, it is essential that you take certain safety precautions to avoid injury. First and foremost, make sure you disconnect the battery before beginning any work on the car. This will prevent any potential electrical problems from occurring.

Additionally, you should use caution when handling wires and electronic components as they can be very sensitive to mishandling.

Lastly, when working on the radio screen, always wear gloves and safety glasses to protect yourself from any sharp edges or wiring. Following these simple precautions will ensure that your repair job goes smoothly and safely.

Are there any warning signs that indicate that I may need to replace my in-car infotainment system?

Yes, there are several warning signs that indicate you may need to replace your in-car infotainment system.

If the touch screen is no longer responding to your commands, or if certain functions on the radio appear to be malfunctioning, then it could be a sign that you need to replace the entire unit. Additionally, if you notice any flickering or static on the screen, this could also be an indication that you need to replace the infotainment system.

Finally, if your car is making strange noises while using certain features of the radio, then it may be time to change out the unit for a new one. In any case, if you are experiencing any issues with your infotainment system, consult a certified repair technician to diagnose the problem.

Cadillac CUE Replacement & Repair

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